Under the customer service resources provided, which document outlines the customer service policy?

The Customer Service Policy 3.4 is the correct choice because it specifically designates a formal document that outlines the guidelines and expectations for customer service within the organization. Policies typically define the standards of behavior, procedures, and responsibilities that employees are expected to follow when dealing with customers, ensuring consistency and quality in service delivery.

The other options may provide supportive information or general context about the organization but do not serve the same purpose as a designated policy document. The DJJ Homepage may contain various resources and updates but is not focused solely on customer service protocols. Office brochures can offer an overview of services or information about the organization but lack detailed policy instructions. Annual surveys might gather feedback about customer service experiences but do not outline the actual policies that govern those experiences.